Is it safe to shop at www.FunStuffForDogs.com?

We are confident that your credit card transactions on www.FunStuffForDogs.com are safe. In fact, we back every credit card purchase with our Safe Shopping Guarantee. We guarantee that every transaction you make on our site will be safe. This means you pay nothing if unauthorized charges are made to your card by a third party as a result of shopping at this site. See guarantee details on our Security page.

I need my order by a certain date. How do I know if your 7-10 day shipping will get it to me in time?

If you need your package by a certain date (i.e., you're going on vacation, or it's your dog's birthday), please select three-day, two-day or overnight delivery. These are the only delivery methods that guarantee delivery by a certain date. The 7-10 day estimate is just that; your package may arrive anywhere from 3 to 10 days or longer if we are out of stock. Feel free to call us to inquire about availability of your items.

What if I get the wrong size?

Return the item to us at Returns, FunStuffForDogs.com, 9188 Chivalry Court, Frisco TX 75034. Enclose the packing slip that came with your order and tell us what size you need. We'll be happy to ship out the correct size right away. We do not pay for return shipping or shipping for the replacement size, so call us at (972) 712-2812 to let us assist you in picking the right size if you have any questions.

Do I have to be home to sign for my package?

No. We ship without requiring a signature unless you tell us to require one. NOTE: If you think your package might be stolen, please require a signature. We do not replace or refund orders that you do not receive when we can verify that they were delivered to your door.

Why do you require an email address and phone number? What do you do with this information?

Your order confirmation is emailed to you when you submit your order, so our shopping cart software requires your email address. In addition, some delivery methods, including DHL, UPS and FedEx require a phone number for shipment. They email you a tracking number if we provide it. Click this link to review our privacy policy.

Why do you need my credit card to charge me for something I added when I've shopped with you before?

One of the many security features of our credit card processor, Authorize.net, is that they do not share your payment information with us. This prevents the merchant (us) from making any unauthorized charges on your card. So if you call us to add something to your order, we'll need to get your card number again.

Do you have an affiliate program?

Not at this time.

I'd rather have UPS deliver my package. Can I specify a carrier?

Not unless we're charging it to your UPS account. We may ship by UPS, FedEx, U.S. Priority Mail or DHL. If you wish to give us an account number for shipping via your preferred carrier, we'll be happy to accommodate your request, but if we're paying for shipping, we'll select the most expedient and economical way to ship to keep our prices low.