Why didn't I receive an email confirmation of my
Email confirmations are sent out instantly. Because
the confirmation is sent to both you and to us, there are multiple recipients,
which can flag some sensitive spam filters. If you do not see a confirmation
email in your inbox, check your spam folder.
When will my order ship?
Orders ship in 24 to 48 hours. If you need your
order by a certain date, please tell us by typing it in the "Notes" box as you
What if I need my order by a certain date?
Please write your need-by date in the "Comments" box as you check out.
How can I return an item?
Enclose your packing slip (if you do not have it,
print out your order confirmation from your email inbox). Mark which product
you're returning and indicate whether you'd prefer a refund or an exchange. If
exchanging for another size, note the size you wish to receive. Ship the return
Dallas TX 75065
Do I have to pay tax?
Only if the ship-to address is in Texas. The tax
rate, which pays both state and county taxes, is 8.25%.
How far in advance should I order a dog birthday cake?
Order it right away, and write your need-by date in the "Notes"
box as you check out. This allows us to assure that we have sufficient supply in
time to ship your order. Fresh cakes have a shelf life of 10 days. Granola cakes
have a shelf life of four weeks due to their reduced moisture content. If your
cake is shipped during hot weather (over 85 degrees), bring your package into
your home and allow it to come to room temperature before opening the box.
Disturbing the icing when the cake is warm may cause it to smudge.